Patient Service Representation - Cardiovascular Testing - Full Time

Who We Are:

The Elliot Heart and Vascular Center provides a full range of cardiology services to diagnose, manage, and treat heart conditions with precision and compassion. Our cardiologists, interventional cardiologists, electrophysiologists, and cardio-oncologists collaborate to ensure seamless, integrated care. Whether you're managing a chronic heart condition or seeking preventative care, our dedicated team offers expertise in every aspect of cardiovascular health.

About the Job:

The Patient Service Representative is responsible for all facets of front desk operations, including greeting patients, answering phones, scheduling appointments, and entering information into both the hospital and department electronic medical records.

What You’ll Do:

• Greets, registers, and "arrives" patient into the department and hospital data management systems.
• Verifies demographic and insurance information, scans insurance card.
• Obtains patient signatures on required hospital forms and routes appropriately.
• Receives incoming telephone calls; responds to calls and visitors while determining the urgency of the situation; triages and/or takes messages.
• Enter patient registration, referral information, and appointments into the department EMR.
• Requests medical records from referring facilities for new patient appointments according to the departmental intake sheet.
• Follows through on missing documents.
• Reviews and sorts patient records coming into the department via fax and prepares them for nursing review.
• Sorts mail and delivers to the appropriate staff. 10. Follows the department process for logging in and out of imaging studies.
• Confirms patient appointments.
• Scans and approves patient records into the department EMR.
• Responsible for the general appearance of the patient waiting area, including maintaining refreshments and supplies.
• Assists with the scheduling of ancillary patient appointments.
• Interacts and communicates with patients, families, and coworkers to ensure effective coordination of patient care.
• Assists in the orientation of new employees to office functions, shares pertinent information, and effectively teaches others to perform tasks

Who you are:

• High School Diploma or equivalent required. Medical Terminology or equivalent coursework recommended.
• Two (2) to three (3) years of experience in a health care setting performing similar work activities, including patient registration, preregistration, insurance verification, or equivalent office/customer service experience preferred.
• Computer, telephone, fax machine, EPIC experience preferred
• Schedule: Monday through Friday, 8:00 am-4:30 pm. Flexibility to cover increased patient volume that may require extended schedules.

Why You’ll Love Us:

• Medical, Dental, and Vision Benefits starting the 1st of the month following your start date.
• Accrued Earned Time
• 403b with matching (fully vested) and discretionary annual core contributions
• Tuition Reimbursement up to $4,000/year for full-time coded employees over 30 hours/week
• Nursing Student Loan Paydown Program up to $20,000
• Miscellaneous Benefits – Pet Insurance, Legal Services, Vendor Discounts